Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days of purchase. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Costs
Standard shipping is free on every order, to every destination we serve. There is no minimum spend and no weight-based surcharge.
An express option is offered at checkout for an additional charge, shown before you pay.
Shipping Times
| United Kingdom | 5–10 business days |
| United States | 5–10 business days |
| Rest of World | 7–14 business days |
Shipping times are estimates and may vary due to carrier delays, customs processing, or high-demand periods such as the Christmas season and sales events.
Where We Ship
We ship to the countries listed at checkout — if your country appears there, we deliver to it.
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the order total and are collected by the carrier or the customs authority upon delivery.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, contact us at contact@winterpixels.com with your order number and we will investigate with the carrier.
Incorrect Addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately with your order number — we can usually correct it before dispatch. Parcels returned to us because of an incorrect or incomplete address are handled under our Return & Refund Policy.
Contact
Winter Pixels
contact@winterpixels.com